Our Mission statement:
"To join our community
in solving problems, reducing crime, and the fear of crime, and
improving the quality of life." The Largo Police Department is a
nationally accredited Law Enforcement Agency which takes great pride
in its diverse community and work force.
The starting salary is
$14.76 per hour. Any hours over 40 hours per week will be at 1 ½
times your salary. The salary range is $14.76 per hour which is
Overtime is available but
not guaranteed. Personnel on vacation, out sick, on maternity or
military leave, and in training may necessitate overtime coverage.
The supervisors determine if they need overtime on their respective
shifts, and the overtime is placed on a roster. The process is based
on seniority with the most senior person being the first to select
overtime. The list is voluntary first and then a mandatory system is
used. Mandatory overtime is assigned by reverse seniority.
Primary Function of
the communications Center:
To receive administrative
and emergency calls from the public and to deploy the appropriate
field units or refer the citizens to the proper agency.
Brief Overview of the
The Communications Center
of the Largo Police Department is one of two sections within the
Support Services Division. The center is staffed with 24 full-time
civilian Telecommunicators, 3 Communication Supervisors, and 1
Emergency Communications' Manager for a total of 28 employees.
Hours of Operation:
The police department is
operational 24 hours a day and 365 days per year. This necessitates
a shift work type of scheduling. We currently work the following
schedules (5 days a week, 8 hours a day).
Shift assignment is
usually based on seniority. Management reserves the right to
administratively assign an employee to any shift. Shift assignment
can be changed with little notice. Currently, we bid for shifts 3
times per year. Each shift is approximately 4 months in duration.
During the training process, a trainee is assigned to a shift where a
trainer is available. The trainee's days off coincide with the
CAD Computer System
We use the Sungard/OSSI
software. Our CAD (Computer Aided Dispatch) system offers files for
telephones/addresses for employees, other agencies and departments,
Standard Operating Procedures, alarm companies, and our dispatch
The probationary period
for a telecommunicator is 9 months from the date of hire.
Qualifications for a
High School diploma or
GED equivalent required
- Typing Speed of a minimum
of 3500 key strokes per hour
- Ability to speak in a
- Ability to think and act
quickly and calmly in emergency, life threatening, and stressful
- Ability to use active
- Good judgment skills
- Common sense
- Ability to follow
- Excellent public
- Multitasking is a must
- Ability to work shift
- Ability to do a variety
of clerical tasks
Responsibilities of a
and emergency (911) phone lines
monitoring more than one radio channel
from several different computer systems
Using recording equipment
Clerical duties to
include typing, filing, maintenance of logs, etc.
customers' and officers' requests for service
Knowing the officers
locations when working the radio channel
Speaking clearly, calmly,
and precisely, especially during crisis situations
Controlling telephone and
Knowledge of the City of
Largo and surrounding area jurisdictions
Provide the highest
quality service to customers, officers, and co-workers
The Communications Center
is a large room with numerous windows facing the outside of the
building. The room is kept secure and only authorized personnel are
admitted. The room is filled with equipment that provides
confidential information. Physical activity is limited in the
center; however, there is a fitness room available for all city
employees to use. Due to the amount of activity, the noise level in
the room can be very high at times. This can be very distracting and
can cause stress. The stress level in the center varies from call to
call and minute to minute. You may have very few calls for an hour
and suddenly have several high stress situations.
Promotion is limited in
the Communications Center. There are 3 Emergency Communications
Supervisors and 1 Emergency Communications Manager. You may transfer
to other positions within the City, if qualified. However the
position of Telecommunicator is viewed as a career. You may elect to
become a Communications Training Officer. This is not considered a
promotion, but does have a financial incentive. Employees who are
actively performing CTO duties as assigned by the Supervisors shall
receive a $1.50 per hour stipend in recognition of increased duties.
Compete Application and
Personal History Form
Pass the Critical test
with 3500 keystrokes per hour or better (Dispatch testing software).
This test measures your typing ability and multitasking abilities
among other things
Sit-a-long in the
Ability to pass an
extensive background investigation
for the Telecommunicator position who are not selected for position
are notified in writing within 30 days after the
selection process. If not selected applicants may reapply six months
from the date your file was closed.
After a contingent job
offer is given, applicants must successfully complete the following:
Screening Service "PASS" Background - Administrative
Interview and Extensive
background completed by background investigators.
Evaluation - the written test
is approximately 3-4 hours. Then you will have an interview with the
Medical Examination -
This includes a general health
assessment, eye and hearing examination and drug screening.
Your job offer will be
contingent upon successful completion of all examinations. The
process could take up to 4-5 weeks to complete. Once you are clear a
sign in day will be set. This will be your official start date.
New Year's Day
Martin Luther King's
Birthday Day after Thanksgiving
Another Holiday is for
anniversary dates of 5, 10, 15, 20, 25, and 30 years of service.
Eighty hours of vacation
per year is the base, earned at a rate of 3.08 hours per pay period.
You may accumulate up to a maximum of 400 hours. An employee must
have at least 3 months of service in order to be entitled to any paid
vacation. Upon completion of 3 months of service, the employee will
be credited with vacation accrued to date.
96 hours of sick leave
per year is the base, earned at a rate of 3.70 hours per pay period.
You may accumulate a maximum of 1440 hours. You must have 1 month of
service to be eligible for sick leave.
Shift Differential -
If you are regularly scheduled
to work at least 25 hours per week between 2 pm and 6 am, you will
receive a shift differential incentive of $25.00 per week.
Leave without pay -
with City Manager approval
Funeral Leave - 3
Military Leave - 17
days per fiscal year
Personal Leave Days -
4 days per year accrued hours of
1.23 hours per pay period
Health Insurance -
5% paid for by the employee
Dental Insurance -
At a cost for an employee and/or
Union - CWA
(Communication Workers of America)
Life Insurance -
paid by City for employees who
work a minimum of 30 hours per week on a regular basis in the amount
of 1x the employees annual earnings with a minimum amount of 30,000.
Additional types of insurances are available.
Retirement - 401K
Plan. As a condition of employment, employees are required to
contribute 5% of their salary to the plan each pay period. The City
of Largo matches the contribution with an additional 5% per pay.
Employees are 100% vested in the City of Largo's contribution and
earnings after 5 years of credited City of Largo employment.
- All City of Largo employees
are eligible to participate in the voluntary ICMA Retirement
Corporation 457 Deferred Compensation Plan.
- The City shall reimburse CWA
employees up to $1800 to $2500 per fiscal year including tuition and
books, for approved courses leading to any degree in an approved
course of study in an accredited community college, college, or
The training program is
approximately 23 weeks in length. It includes 5 phases of training.
Classroom training is provided along with any training materials
needed. To become proficient as a telecommunicator takes a great
deal of time and dedication. There are numerous training manuals,
operating procedures, and types of equipment to learn.
There are several phases
of training which are listed below:
This phase is the
classroom training portion. This is a 3-5 week block designed to
teach various tasks related to the position prior to entering the
Communications Center. You will learn about policies and procedures
of the department, how to read a map and determine jurisdiction,
learn basic civil and criminal law, and become familiar with our
reference and research materials.
This training includes
learning the CAD (Computer Aided Dispatch) system. You will also be
FCIC/NCIC certified during this time period. This will give you the
ability to run information for officers, such as driver's license and
tag information. You will have quizzes, tests, and practical
exercises to test your knowledge, skills and abilities. At the
conclusion of your training, you will have a comprehensive test and a
practical board to demonstrate your abilities prior to continuing
This phase is the actual
hand-on call-taker training, which takes place in the Communications
Center. You will be assigned to a CTO (Communications Training
Officer). For 6 weeks, you will be training as a call-taker and
evaluated daily on your performance using verbal/written/practical
exercises. At the conclusion of your training, you will have a
written test and a practical board to demonstrate your abilities
prior to continuing your training.
This phase is the actual
hands-on training at the Channel 5 position. You will be working a
non-emergency radio channel with Volunteers in Policing units. For a
week, you will be working with a CTO. You will be evaluated daily
using written/verbal/practical exercises. At the conclusion of this
phase, your CTO will recommend to the Training Coordinator your
ability/inability to work the Channel.
This phase is the
hands-on training at the teletype (information) position. You will
be assigned to a CTO for 4 weeks. You will be evaluated daily and be
tested with verbal and written testing. At the conclusion of your
training, you will be asked to complete a practical exercise and
written test prior to continuing your training.
This phase is the
hands-on training for the primary radio position. You will be
assigned to a CTO for 6 weeks. You will be evaluated daily and
tested with written/verbal/practical testing. At the conclusion of
your training, you will complete a practical board and written test
to demonstrate your abilities prior to being released from training.
The training program will
be long and you will be evaluated on your knowledge, skills and
abilities to move to the next position